Virtual Customer Support

Responsibilities:

Customer Care: Creating tickets and resolving customer cases.
Customer Communication: Delivering comprehensive, seamless customer support from start to finish.
Ticket Processing: Initiating, tracking, and reviewing tickets as well as supporting customers throughout the entire process.
Scheduling Appointments: Arranging and organizing appointments and documenting their content.
Enterprise Resource Planning System: Creating, from offers up to invoices, out of an ERP-System.

Not limited to:

Customer Care
Process Documentation
Workflow management
Marketing/Social Media

Qualification:

Bachelors Degree in any related discipline.
5 plus years experience in a similar role
Experience in sales, marketing, or customer service
Strong organizational skills
Ability to work efficiently in a fast-paced environment
Project management and coordination skills
Must be amenable to work Central European Time ( CET )

Must Have:

Familiarity with ERPNext or similar (NetSuite, Odoo, Acumatica, Sage etc )
Familiarity with working in a ERPNext or similar ticketing system (Odoo, Flectra, OpenERP, SuiteCRM etc)
Experience with LLM ( Large Language Models) - Be able to use it and create prompts and understand the output.
Professional communication skills
Strong attention to detail
Experience / Exposure in eCommerce
Very good and confident English skills, both written and spoken
Flexibility, independence, and ability to work in a team

Nice to Have:

Experience in marketing and/or social media
Knowledge of German language